Been trying since early Dec to get a windscreen

In early December my car had its front windscreen cracked in a hailstorm. I contacted my insurance brokers FNB and they said I should take the car into PG to get it sorted out. I cannot understand how any insurance company could use PG for anything. We have tried to go to both Centurion and Menlyn with no luck. We have tries to do an online booking with no luck and certainly no chance of a call out from PG even though they advertise how quick they are to respond. If you try and call one of these branches physically the phone just rings into next week and even when you are standing in the queue at the branch you can routinely hear the phone ringing off the hook!<br> Service is non existent and as a professional who routinely talks to top executives I am happy to share my poor experience with this company. Thankfully I approached my brokers who referrred me to one of PG's competitors and the problem will be sorted in no time and certainly not days and weeks!