1 reviews | Active since Sept 2022
Bad workmanship and Service!! PG Glass Boksburg
Terrible workmanship and service. Don't take your car there. Went back there today for the 4th time. First time 22 Dec 2025 we had a booking came there at 8:30 as per our booking. we said we are willing to wait becasue it takes about 3-4 hours. We took a walk to make up some time only to be told at about 12:30 they need to order the windscreen . We took our car back without a new windscreen. Nobody made the effort to phone us back, we had to contact the insurance to get assistance as the phones don't get answered. Had to call their head office which did not assist much aswell. After getting the windscreen replaced on the 30th of December 2025 we realized there was a gap a bottom of windscreen between rubber and windscreen and took it back and the 8th of Jan 2026. After" fixing" it we had to take it back the 3rd time on the 12 Jan 2026 only to be told they need to order new brackets from the manufacturer as it seems there is something wrong with the brackets of the car. There was nothing wrong with the brackets from the start. Somebody there does not know how to do their job and there is no management in that place. Receptionist does not even answer the phones at all!!!!
We sincerely apologise for the poor workmanship and service you experienced, as well as for the repeated inconvenience caused. This is certainly not the standard of service we aim to provide, and we understand your frustration after having to return multiple times without a proper resolution.We regret the lack of communication, the delays experienced on the day of your booking, and the difficulty you had in reaching the branch. This is unacceptable and has been escalated internally for investigation, including the workmanship concerns and branch management processes.We appreciate you taking the time to share detailed feedback, as it allows us to identify where we have fallen short. We would welcome the opportunity to engage with you directly to address the outstanding issues and restore your confidence in our service.
Kind Regards
PG Glass HO
We sincerely apologise for the poor workmanship and service you experienced, as well as for the repeated inconvenience caused. This is certainly not the standard of service we aim to provide, and we understand your frustration after having to return multiple times without a proper resolution.We regret the lack of communication, the delays experienced on the day of your booking, and the difficulty you had in reaching the branch. This is unacceptable and has been escalated internally for investigation, including the workmanship concerns and branch management processes.We appreciate you taking the time to share detailed feedback, as it allows us to identify where we have fallen short. We would welcome the opportunity to engage with you directly to address the outstanding issues and restore your confidence in our service.
Kind Regards
PG Glass HO