JL
Jolandi L

1 reviews | Active since Jul 2012

17 Dec 2015, 16:55

BAD SERVICE - DO NOT CONTACT CLIENTS BACK

Since Monday, 14 December I have been in contact with the PG Glass Centurion branch. If I do not hold for 10 -15 minutes at i time the line is being dropped. I had to drive into the branch both on Monday and Tuesday sort out the claim for my cars side window. I was told on Monday that delivery for window will be done on Tuesday at 12:00. They do not phone to say if the window has arrived or not. Since they do not phone the client back i drove to the branch at 14:00 to hear that delivery has not been yet made for the day. On Thursday I had to phone again only to hear that window will now be delivered on Tuesday, 22 December. Tried to phone manager. after 2 minutes call is dropped. Twice. If I knew i would have this much trouble I would not have moved my claim from a different company to PG Glass. Worst client service ever!!!!

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Replies (1)
PG Glass
PG Glass's reply18 Dec 2015, 11:54
Official
Hello Jolandi84,

I do apologies for the miscommunications between you and the Fitment Centre.

As per our discussion, the glass has been ordered and as soon as the glass arrives, you will be contacted and the assisted.

Kind Regards
PG Glass Head Office