Bad service

We called and asked for a quotation on a new windscreen for our KIA ,firstly the call centere gave a reference however never called back ,then we called and logged a call out ,they said it will take two days, still waiting feedback ,we went into PG auto glass they say they see the call logged ,they don't have glass after we were told to go to the shop as they always have stock on hand stood there just to be told they can't help , when we asked about the call out all they could say we can't answer . That is really bad service