Bad Service by Jimmy Mkansa from PG Glass head office

Jimmy Mkansa a call centre agent claiuming to be a manager was unable to resolve my issue and complain. He was not able to assist me after having had waited over 7 days for my windshield to be fixed by PG glass after my claim was approved by my insure . I asked him "How do we resolve this issue to ensure my windsheild in installed by today considering the wait i have had to endure" and he had no answer. INstead he said, "You tell me how you want us to assist" imagine. What an airhead. This guy needs training on how to mamange client expectations, conflict resolutiion and objection handling. Add professionalism to that too. Do not call this establishment if you want real assistance and answers. You will not get neighter from Jimmy Mkansa.