Bad Service

My claim was authorised on Monday 13/04/2015. <br> <br> I then phoned PG Glass Centurion. They said I should bring my vehicle the next day and then asked if I am driving a Polo Vivo 2014, and I repeatedly said 'No' and that I am driving a Polo Sedan 1.6 TDi 2014.<br> <br> On Tuesday, after waiting in the reception for 40 min, they came to me and said that they have ordered the wrong windscreen and that they will order a new windscreen for the next day.<br> <br> I arranged that I would be at the PG Glass at 16:00 the next and PG Glass promised that they would assist me as soon as I arrived. I waited in reception for 30min before they finally took my car for repairs. I went to the shops, and when I came back, they informed me that the replacement windscreen was cracked and that they couldn't make the repairs. They then promised that they will send someone the next day (Thursday 16/04/2015) to do the repairs at my work before 16:00.<br> <br> Today 16/04/2015 I phoned PG Glass at 15:45 just to hear that the repair guy won't come today and that they will arrange that he will come tomorrow. Why couldn't PG Glass call me and why did I have to call them?<br> <br> I will never recommend PG Glass.