NZ
Nokuthula Z

1 reviews | Active since Sept 2017

11 Sept 2023, 10:32

Bad service

Kindly assist , the Newcastle branch has promised to contacted me last week on Thursday 07/09 as the glass was ordered from Johannesburg.However I have not received any update or feedback.Im still driving around with a broken window😭

0
Replies (3)
PG Glass
PG Glass's reply11 Sept 2023, 11:43
Official
Hi Nokuthula

Thank you so much for taking the time to speak with us.

We will continue you to keep you updated on your complaint

Once again we apologise for the delays and the inconvenience this may have caused you

Kind Regards

Service Recovery

NZ
Nokuthula Z's update12 Sept 2023, 21:30
Reviewer Update
I have not received any response, the head office contacted me to find out what happened.The lady told me that she will contact Newcastle and get back to me.If you can't assist me, kindly advise so I can get glass for to assist mea.Thank you
PG Glass
PG Glass's reply13 Sept 2023, 08:37
Official
Good day 

Thank you for bringing  this matter to our attention.

We are looking into this and we will revert 

Please accept our utmost sincere apology for the inconvenience caused in this regard

Regards
PG Glass.