Bad Service

The 10th of Nov'15 we arranged with Annemarie to go to our Client to put in a new glass gave her die sizes, address etc. everything was arranged for the Saturday 11th Nov'15 at 10:00. They only Pitched at 13:00 with the wrong size glass. My husband phoned Neil and with a attitude (not acceptable) we arranged another date to come and put in the glass, everything was arranged for the 21st Nov'15 for the second time at 09:00am specifically ask to come early as the client hat to attend a wedding and have to leave early. On the 21st Nov'15 at 09:20 the client phoned me said PG Glass haven't arrived yet. After making numerous phone calls speaking to Annemarie she couldn't get hold of the driver. I asked the number of the driver and on the first call we got hold of him (he also confirmed he was not told to be at our clients house at 09:00) not sure what the problem is the communication between the driver and the office staff is absolutely ****. The driver only arrived at my clients house at 10:00 with no long ladder as the window is high (did the previous guys not give feedback regarding height etc) The job was eventually done on 21st Nov'15. We also have a business to run. Bad service.