Bad Service

Today I took my car to have a windscreen replaced.The car was taken at 07h10.I sat on their couches.At 09h15 I went to enquire about my car because I saw a lady that came at 08h00 her car was finished and she was also replacing a windscreen.When I enquired about my car it was finished at 07h45 and I could drive it at 08h00.I asked Kylie Steyn why was I not informed that my car is ready.He said he will ask the person that was working on it.He came and he was asked.The guy responded by saying he gave him(Kylie) the papers and its his fault that he did not call me.What is ****ing me off is he does not want to take the blame.HE KNOWS VERY WELL that he is wrong.I'm very dissappointed.On top of that the manager was in his office and he was informed of what happened and he did not even have the decency to come and apologize to me.He was told about the incident.Why was that???Is it because I'm black and a woman????