Bad service

On 13 October 2016, they have broken into my car. The window that was broken was the driver's side window. On Monday 15 October I submitted my claim and the insurer requested PG glass to replace my window. PG glass then told me that they have ordered the glass and it will come on Thursday, 18 October 2018. When I called them Thursday afternoon they told me that they will fix my window on Monday 21 October 2018. On Saturday they then called me to say that the mobile service is only available on Wednesday 24 October 2018. When the mobile team they came with the glass for windscreen instead of door glass. Now I am being told that the mobile team will only be available on Monday 29 October 2018.

How am I expected to run my errands with a car that does not have a window?