Bad service

A claim was made for my windscreen on the 5th of July and I was told that a consultant from PG Glass Krugersdorp will contact me and no one did, called the call centre the whole week and Still there was nothing from Krugersdorp,today it’s the 16th of July,still no windscreen for me…a guy call Glen Called me and promise to give me feedback on the 14th and he never did,I am really disappointed with PG Glass the service is very bad, they run the business as if it’s a ****a shop.