Bad Service

<p>I made a claim with my insurance for windscreen replacement and was approved instantly. I chose to use PG Glass and they called me 10 minutes after my insurance and promised to get the Sandton branch to call me.</p> <p> </p> <p>I called in the morning to get update and they kept on promising to get the branch to call me. Just before 12h00 today I called call centre and as frustrated I was as I need to use the car this long weekend, the consultant told me there's nothing he can do until the branch call me. I decided to visit the branch and to my surprise, they were only notified after I called that they need to call me. I had to plead with them to get the glass asap and fit it in before end of business day tomorrow, which after the lady made few calls, promised to do it.</p> <p> </p> <p>I am very disappointed in PG Glass as this is not the first time it happens to me. Last year I claimed for another company car and the mobile unit let me down. The claim had to be transferred to Knysna as they never kept their word.</p> <p>Does one has to fight first to get service that we are paying for? I expected better service this time but dololo. If I didn't decide to pay the branch a visit I would still be waiting in the dark. Hope I get my car sorted and get this over with.</p>