VP
Vusi P

1 reviews | Active since Apr 2014

27 Jan 2017, 08:56

Bad Service

<p>I visited PG Glass Boksburg on the 7th January 2017 to replace my windscreen. They processed the application and gave me a reference number # ********** . I received an SMS on the 17th Jan confirming that the claim was authorized , I contacted them to confirm when I can bring the car for windscreen replacement. They advised that the they still need to order the windscreen they ealiest i can bring the car was on the 23rd of Jan and I confirmed that I will take the car in on the 28th Jan. When I called in today to confirm the booking. I was told that there was no job card processed and the windscreen is still not ordered. Their service is very terrible and they take their client for granted.</p>

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Replies (1)
PG Glass
PG Glass's reply27 Jan 2017, 10:01
Official

As per our discussion, I do apologies for the service you received.

The complaint has been escalated to the manager and the regional manager.

Kind Regards

PG Glass Head Office