Bad Service

I took a sample of my piece of glass to PG Edenvale for them to measure and make a copy of that glass. One guy took the measurements which were about 5mm off from my measurements but I guess they are the professionals so I let them continue. Whilst doing the final quote another guy had to double check and did the measurements again and this was final. Waited 2 weeks and had to call them to find out if it was ready only to be told it was ready (if I didn't call I was never gonna know) Went to collect the glass and when I got home the glass was wrong, not the same size as the original and it would not fit to my table. I took it back the following day only to be told the factory was closed and they could only re-do it next year! Imagine after waiting for 2 weeks! So I asked for a refund only to be told I will only get my money back after 2 months!! I'm furious, if only I had known they could not do the job I would have taken it somewhere else. I stay in Centurion so imagine waste of my expensive petrol and my precious time only to me treated like this?