pK
phillip K
1 reviews | Active since May 2017
29 Jan 2026, 10:14
bad service
I am having a bad experience with PG GLASS in Pretoria North. I have put a claim for my car rear glass and paid the access amount as required. It has been 3 weeks, and the agent that was assigned to my call has not responded to my emails or calls
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PG Glass's replyOfficial
05 Mar 2026, 12:00 Good Day Phillip,
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the poor experience you have had with our Pretoria North branch. We understand how frustrating it must be to wait for three weeks without any response from your assigned agent after paying your excess. This is not the level of service we aim to provide.Your feedback has been escalated to the relevant team to urgently review your case and ensure that your claim is attended to promptly. We regret the inconvenience caused and appreciate your patience as we work to resolve this matter.
Kind Regards,
Service Recovery Team
PG Glass
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the poor experience you have had with our Pretoria North branch. We understand how frustrating it must be to wait for three weeks without any response from your assigned agent after paying your excess. This is not the level of service we aim to provide.Your feedback has been escalated to the relevant team to urgently review your case and ensure that your claim is attended to promptly. We regret the inconvenience caused and appreciate your patience as we work to resolve this matter.
Kind Regards,
Service Recovery Team
PG Glass
PG Glass's reply05 Mar 2026, 12:00
Official
Good Day Phillip,
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the poor experience you have had with our Pretoria North branch. We understand how frustrating it must be to wait for three weeks without any response from your assigned agent after paying your excess. This is not the level of service we aim to provide.Your feedback has been escalated to the relevant team to urgently review your case and ensure that your claim is attended to promptly. We regret the inconvenience caused and appreciate your patience as we work to resolve this matter.
Kind Regards,
Service Recovery Team
PG Glass
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the poor experience you have had with our Pretoria North branch. We understand how frustrating it must be to wait for three weeks without any response from your assigned agent after paying your excess. This is not the level of service we aim to provide.Your feedback has been escalated to the relevant team to urgently review your case and ensure that your claim is attended to promptly. We regret the inconvenience caused and appreciate your patience as we work to resolve this matter.
Kind Regards,
Service Recovery Team
PG Glass