Bad customer service

<p>this morning I had a 8 o’clock appointment for my safety film at PG Glass I got there at 7:30 and i was told my car would be ready by 12 because it take 4hours to complete the job, went back at 12oclock to get my car to my surprise the car wasn’t event touched, by now I’m irritated by the situation i asked for an explanation all I got was a an attitude from the sales person, the manager did little to ease the situation all he offered was a sorry Sir. customer was left with no explanation, is this what PG is giving customers this days I disappointed on how this was handled I wasted 4hoursa of my time for nothing </p>