SH
Sidney H
1 reviews | Active since Apr 2020
29 Nov 2022, 13:42
Bad Customer Service
Requested for a quote from PG Auto glass to replace my windscreen. Got an email on the 18th Nov from Bulelwa Mnguni (Call Centre) needing more information. Provided information on the same day. On the 21st Nov I followed up via email with no response, could get hold of them via telephone as no one answers the call. Followed up again today 29 Nov and still no answer. What's funny, I have read receipts on my email and I can see when they read my emails
Helpful (0)
Replies (3)0
Replies (3)
PG Glass's replyOfficial
29 Nov 2022, 14:24Good day Sidney,
Thank you for bringing this matter to our attention.
Our sincere apology for the inconvenience caused, we will further look into the matter and contact you back.
Regards,
PG Glass Head Office.
Thank you for bringing this matter to our attention.
Our sincere apology for the inconvenience caused, we will further look into the matter and contact you back.
Regards,
PG Glass Head Office.
PG Glass's reply29 Nov 2022, 14:24
Official
Good day Sidney,
Thank you for bringing this matter to our attention.
Our sincere apology for the inconvenience caused, we will further look into the matter and contact you back.
Regards,
PG Glass Head Office.
Thank you for bringing this matter to our attention.
Our sincere apology for the inconvenience caused, we will further look into the matter and contact you back.
Regards,
PG Glass Head Office.
SH
Sidney H's updateReviewer Update
06 Dec 2022, 09:58Once again it's sad that I have to revert to hellopeter to get feedback from PG Glass (Bulelwa Mnguni). I got a quote from Bulelwa and the email says reply yes if you would like to schedule a fitmit. Rep**** yes to the email on the 30th November with no feedback. On the 1st wrote send another email requesting a fitment, still no reply, send another email on the 2nd and still no response, send another email on the 5th and still no response send another email today the 6th Nov 2022. Please confirm response time taking into consideration that your quote is valid for 30 days and secondly is it a clients responsibility to run after a service provider to actually give them the opportunity to provide a service. For a service provider you guys suck and that's putting it lightly.
SH
Sidney H's update06 Dec 2022, 09:58
Reviewer Update
Once again it's sad that I have to revert to hellopeter to get feedback from PG Glass (Bulelwa Mnguni). I got a quote from Bulelwa and the email says reply yes if you would like to schedule a fitmit. Rep**** yes to the email on the 30th November with no feedback. On the 1st wrote send another email requesting a fitment, still no reply, send another email on the 2nd and still no response, send another email on the 5th and still no response send another email today the 6th Nov 2022. Please confirm response time taking into consideration that your quote is valid for 30 days and secondly is it a clients responsibility to run after a service provider to actually give them the opportunity to provide a service. For a service provider you guys suck and that's putting it lightly.
PG Glass's replyOfficial
06 Dec 2022, 11:07Good day Sidney,
Please accept our sincere apology for the inconvenience and delay caused, as per our conversation I will monitor the claim going forward until you have been assisted.
Corrective measures will be put in place on our side.
Kind regards
PG Glass Head Office.
Please accept our sincere apology for the inconvenience and delay caused, as per our conversation I will monitor the claim going forward until you have been assisted.
Corrective measures will be put in place on our side.
Kind regards
PG Glass Head Office.
PG Glass's reply06 Dec 2022, 11:07
Official
Good day Sidney,
Please accept our sincere apology for the inconvenience and delay caused, as per our conversation I will monitor the claim going forward until you have been assisted.
Corrective measures will be put in place on our side.
Kind regards
PG Glass Head Office.
Please accept our sincere apology for the inconvenience and delay caused, as per our conversation I will monitor the claim going forward until you have been assisted.
Corrective measures will be put in place on our side.
Kind regards
PG Glass Head Office.