BAD BAD SERVICE

On Wednesday 2/5/2018 I contacted PG Glass Boksburg to arrange for the replacement of my windscreen through my Insurance Company. They lodged a claim on my behalf and within an hour they confirmed that the claim has been approved and made arrangements for me to visit the branch today 4/5/2018 to have my bakkie's windscreen replaced. Very efficient, even send me sms to confirm the date and time between 15h00 and 17h00 for replacement. On my arrival at 15h00 at the branch the lady who attend to me inform me it will take up to 2 hours to replace the windscreen. I left the bakkie with PG Glass and after a hour one of the consultants phoned me to tell me that they now cannot find the windscreen been ordered. I told the guy it took them an hour to realise they cannot find the winscreen and the service is just pathetic. He just appologise......this is real bad service - i had an appointment, took a days leave and just to be told they cannot find the windscreen that has been ordered. I have to come back for the replacement. This is real bad service to clients.