MM
Mukesh M

1 reviews | Active since Oct 2013

04 Dec 2017, 09:45

Bad attitude, POOR Service, Lazy staff

I've had a very horrible and bad experience with PG Glass in Fourways located at Fourways Crossings.

Wanted to only purchase a 10cmx10cm -- small size glass for a photo frame, they made me run around 3 times - it's actually the 4th week and I still could not put a glass to the photo frame.... First visit to the shop, and was told that the cutter was not there and I must come back next weekend; Second visit, the cutter was available but did not cut the glass straight as a result the glass did not fit in the frame and I only noticed it when I reached home when trying to fit that glass in the photo frame; Third time I went back to the shop - the salesperson had a very bad stinking attitude and said the cutter is not available- *** why are you even operating if you have no staff to do the wor**** I told him to rectify this **** service by at least delivering the glass when his cutter returns to work on Monday and the answer was No with ignorance following that. He then walked away while I was still busy talking.

I would definitely suggest anybody reading this review to rather support those smaller companies that provide the same service. Now that PG Glass is famous and the owner don't give a **** towards customer service, I will make sure 100% not to go back there nor any of its branches.

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Replies (2)
PG Glass
PG Glass's reply04 Dec 2017, 10:50
Official

Good day

Thank you for bringing the complaint to our attention.

We would like the opportunity to investigate and provide feedback.

Kind regards

PG Glass Head Office

MM
Mukesh M's update12 Dec 2017, 08:51
Reviewer Update
Have you managed to investigate and take appropriate action against your staff??? I still did not received the product that I paid for!! Another poor service!