AP
Ashley P

1 reviews | Active since May 2009

01 Dec 2015, 21:24

bad attitude and a bunch of *****

I took my car to pg glass Alberton and was firstly welcomed with a bad attitude from Lisa at reception, they fitted my windscreen on a Saturday, and on the Monday I notified them of a wind noise on the windscreen ,they never got back to me till I got my insurance involved, I had to leave to Cape Town the Thursday and they only called me back the Thursday, the manager Ashwin called me and said he would refund my excess to say sorry for the delay and poor service and that never happened , the next week I got back from Cape Town arranged for them to fit the windscreen properly they came to fit it little did I know that that wouldn't be the end of my worries as my wife drove from work it started raining and had to pull over cause the wipers wasn't fitted properly she finally got home , I tried to call pg glass and the manager Ashwin but he wasn't taking my calls , I got hold of a worker called Ernie he said he would get a hold of Ashwin , and today a week later I'm still waiting for anyone from pg glass to get back to me , I had to pay a workshop call out to install the wipers properly. So I would not recommend anyone to use pg glass Alberton as they have no work ethics.

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Replies (1)
PG Glass
PG Glass's reply02 Dec 2015, 08:23
Official
Hello VRG,

I do apologies for the miscommunication and the service that you received from the Fitment Centre.

Your complaint has been escalated to the Regional Manager and will be attended to accordingly.

As per our discussion, please can you email me the invoice.

Kind Regards
PG Glass Head Office