Awful Service - PG Glass HQ and Bokburg

I received a claim number from my insurance and went to the Boksburg branch at the venter centre and spoke to Happy, this was last week Monday. She told me to come back the next day at 14H00. When I returned she **** to me stating that the glass that was ordered was wrong, she did not order the glass. I phoned their HQ and they confirmed that no glass was ordered. The Boksburg senior assistant Nokothulu then took it upon herself to assist and I was told to be at the centre at 13H00 on Monday. When I arrived there I was told to come back on Tuesday. I phoned their HQ and spoke to Tebogo at service recovery and she assured me that she will get to the bottom of the poor service delivery. I tried 5 times phoning the Boksburg branch today, but no one answers. I phoned HQ and I was put on hold for service and than the call was cut. I have never experienced such awful service. I tried speaking to a manager at PG glass HQ and I held on forever and than the call was cut. This is service at its worst.