1 reviews | Active since Aug 2021
Avoid If You Value Your Time”
We lodged a claim for a cracked windscreen and were referred to PG Glass Sandton. After my wife waited over 30 minutes, she was told they had no stock. No prior notice.
She then rescheduled for a home installation through PG Glass Alberton. They didn’t arrive. When she followed up, she was told that Alberton doesn’t do home installations. Why was that option offered in the first place?
We rescheduled again and went to the Alberton branch in person. On arrival, I was told the installation would take 2–3 hours. I’m currently sitting here while multiple chip repairs have come and gone.
What’s frustrating is this: when they come to your home, they complete an installation in under an hour. But in the workshop, with multiple technicians on site, it suddenly takes 2–3 hours?
If you’re claiming through insurance, I would strongly recommend considering an alternative service provider.
Thank you for sharing your experience with us.Please accept our sincere apologies for the multiple inconveniences you and your wife have faced regarding the windscreen replacement. We understand how frustrating it must have been to receive conflicting information about stock availability and home installation services, as well as the delays at the Alberton branch. This is not the level of service we aim to provide, and we deeply regret the time and frustration this has caused.Your feedback has been shared with the relevant teams to investigate what went wrong and to ensure that improvements are made in communication, scheduling, and service efficiency.We truly appreciate your patience and for bringing this to our attention.
Kind Regards,
Service Recovery Team
PG Glass
Thank you for sharing your experience with us.Please accept our sincere apologies for the multiple inconveniences you and your wife have faced regarding the windscreen replacement. We understand how frustrating it must have been to receive conflicting information about stock availability and home installation services, as well as the delays at the Alberton branch. This is not the level of service we aim to provide, and we deeply regret the time and frustration this has caused.Your feedback has been shared with the relevant teams to investigate what went wrong and to ensure that improvements are made in communication, scheduling, and service efficiency.We truly appreciate your patience and for bringing this to our attention.
Kind Regards,
Service Recovery Team
PG Glass