Appauling Service with no sense of urgency

<p>After waiting for 2 months for the Sandton branch to contact me, i finally got hold of the Manager at Midrand who advised that he will find out availability of a particular windscreen and call me back. He does not call me but I , as the customer, completes half his job and finds the windscreen myself at the dealer. However, the dealer requires PG glass to call and place the order. Since the dealer only had 2 in stock, i urgently try to get hold of someone at Midrand. 20 minutes later I finally get hold of a lady who claims to be the only person at the branch apart from the Manager. The Manager was apparently too busy to take my call and the lady advised that she would prefer to call me back as she is also too busy to attend to me. Eventually after my insistance she advises that she needs to contact the call centre as the claim was not allocated to the Midrand branch but she has no idea how long it will take or what the process is thereafter. There was zero sense of urgency despite me explaining over and over again that I have been desperately seeking the windscreen as there is a shortage at Ford for the past 2 months and urgently need someone to order it before it is sold out. To date nothing has been done and the Manager has not contacted me back after "checking availability"</p>