Appalling service from PG Glass Bellville

I had a windscreen replacement booked at PG Glass Bellville on Monday 15 July.

Found the next day that the wipers were not connecting with the windscreen, especially on the driver side. Contacted them and Zandre said to bring the car back to have it corrected.

Saturday 20 July Inspection of wipers not connecting with windscreen. A very rude employee named Carol insisted that she has the same car and that it was the wiper blades that were old and needed replacing. The more I tried to tell her that the wipers worked perfectly before fitment of the windscreen, the more she insisted that wipers blades need replacement every year (mine were less than 2 years old). Victor ***ner or manager) eventually came to speak to us and after inspection, agreed to order a new wiper arm for the driver side.

Thursday 25 July new arm fitted and problem persists. Victor agrees to replace windscreen and if problem persists, he would send the car to mechanic next door to asses cause of malfunction. I replaced my wiper blades on same day after leaving and that also didn't fix the problem.

Saturday 27 July newer model arm and blades were placed on my vehicle and worked. Mine were placed on the other car and worked. Victor not present, but Zandre commits to send out technician who would be in CT from Jhb early the following week and would contact us for home visit to do assessment. No contact was made and we contacted them on 1 Aug. They confirmed that they had a new arm/wiper set and would come to my home at 3pm that afternoon. They arrived with an old arm/wiper set that was taken "from a friend's car" which looks horrible on my car. The driver side now connected, but not the passenger side. One of the guys told me to get new wiper blades for the "new arm set" that they had just put on. They left with my original arm set and the new blades I had put on the week prior. They said that they would get Victor to contact me, but I've not heard from him since. I found their technicians driving around in my street on Saturday (Brackenfell) "looking for Goodwood" when they saw me. Goodwood is up the road from their business premises!!

During this ordeal, I've had to unsafely drive in the rain or borrow my brother's car when it was storming. After 11 years working for Santam and the past year at Old Mutual Insure, I will definitely be giving them feedback that this is the type of service one of their approved glass dealers give to clients. It is absolutely disheartening having to try and convince them that I was telling the truth when I said that it was working before fitment and I feel that is an appalling reflection of how they run their business.