Appalling service at PG GLASS

I reported my windscreen with Outsurance in November 2021& the insurance approved PG Glass. I paid my access amount on the 17december 2021. In January I made a follow up and a Hennie Blom on *** told me my windscreen would be fitted on the 20/01/2022 in centurion pg glass. I went to the branch only to find the windscreen is not there. They transferred me to an arrogant Shiraz Mahomed on *** who told me I must make peace that my windscreen is not there and will not be fitted and there is nothing he will do about that