1 reviews | Active since Mar 2012
Allen's Nek branch turned me away
I went to the Allen's Nek branch to get an insurance inspection which should take no more than a few minutes. I arrived at 11:50 and they had already locked their doors even though they only close at 12. Then a staff member came out with a customer to check their car and I stopped her to check if they were open. She was visibly irritated and rushing. She rudely asked me what I wanted and I told her an inspection. Before I could finish my sentence she interrupted to say no there are other customers inside and just walked off. Such terrible customer service - because I'm not going to be paying anything I don't even get a chance. They hadn't actually closed and I was turned away! Now I have to drive for 2 days without insurance coverage 'til I can find another PG on Monday because they wanted to leave a few minutes earlier rather than do their job. So rude.
Good day Claire
Thank you for bringing the complaint to our attention.
We will investigate and provide feedback.
Kind regards
PG Glass Head Office
Good day Claire
Thank you for bringing the complaint to our attention.
We will investigate and provide feedback.
Kind regards
PG Glass Head Office
