absolutely shocking service

On the 8th of November my vehicle was broken into. on the Friday 9th of November at just after 9am I contacted PG glass in Devereaux avenue in East London. I spoke to a lady gave her all my details, the name if my insurer and a picture of my vehicle license disk. on Monday the 12th she contacted me for my insurers phone number. She had the entire day on friday the 9th to contact me for this information since i had spoken to her from 9am. claim ********** was only registered on the 12th. my claim was finally approved by my insurer on the 19th of November. I went to pay the excess of R500 on the morning of the 20th at 7.30 am on 23rd November I called to follow up and was told i would be called back on 24th I had to follow up again, and was told window would arrive in JHB on the 28-11-2018 and will be in East London on Friday the 30th of November. yesterday the 29th of November I was informed that I have to wait another 5 to &7days. today is is 3 weeks since my initial contact with PG glass. This is absolutely shocking service, how can you expect a person to drive around for 3 weeks with a broken window. Patrick McGowan ********** 165 claim: **********