TdlR
Tania de la Rey

1 reviews | Active since Jul 2015

30 Jul 2015, 14:47

ABSOLUTELY DISGRACEFUL SERVICE AND WORKMANSHIP

After replacing my passenger window following a smash and grab incident, i had to contact them again to remove the glass from the inside of door as this was never done. (when opening and closing the door, it sounded like a baby's rattle). The guys came to my office, removed the glass with a vacuum. A day later I noticed that the auto function of that specific window was no longer working. I called once again and made an appointment for them to meet me at my office to repair what they had damaged, but pitched up an hour after the agreed time, upon I was no longer available. Finally, they came again, two days later, and I was informed that the entire computer system of my brand new Ford Fiesta needs to be re-set at the Ford dealership. I will now incur additional cost, after aleady paying and excess, to repair what they damaged in the forst place. Ultimately, stay away from PG Glass Menlyn, their service is disgraceful and appalling and they have total disregard for their clients.

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Replies (1)
PG Glass
PG Glass's reply30 Jul 2015, 14:58
Official
Hello Taniadlr123,

Your complaint was escalated to the Regional Manager.

As per our discussion, you will take the vehicle into the agent to have the door reset.

I do apologies for any inconvenience caused.

Kind Regards
PG Glass Head Office