A Nightmare Experience with PG Glass - Beware of Their Incompetence

I recently had an unbelievably terrible experience with PG Glass that I feel compelled to share. I reached out to them with the expectation of receiving professional service, as their reputation suggested, but what ensued was an unending nightmare. I needed a replacement window for my Suzuki Swift 2014, a car that's a dime a dozen, and this seemingly straightforward task turned into a three-week ordeal.

Upon contacting PG Glass, I was informed that the Hillcrest branch would get in touch with me regarding my request. Four excruciatingly long days passed without any communication, and I assumed, perhaps naively, that the order had been placed. To my dismay, when I eventually called them, I was told that they hadn't even initiated the order. The person I spoke with took responsibility for not getting back to me as promised and apologized. I decided to provide the necessary information and was told they would notify me when the part arrived.

During this period, I was unable to use my car, incurring not only frustration but also financial losses due to time off work. After a grueling week of waiting, I reached out to them yet again to inquire about the status. Finally, they informed me that the part had arrived. I rushed my car to their facility, only to be greeted with the revelation that the wrong window had been delivered.

The representative made an attempt to reorder the correct part, and I was left waiting, yet again. This painful cycle continued, and a week later, I was informed that the part had arrived once more. With a sigh of relief, I arranged to take my car in for the replacement, costing me more time away from work. However, my relief was short-lived, as an hour later, PG Glass called to inform me that the incorrect window had been delivered yet again. To add insult to injury, they also informed me that the price had skyrocketed from R3,000 to a whopping R8,000.

In total, PG Glass had wasted three weeks of my time and had the audacity to increase the cost fourfold. This experience was not only incredibly frustrating but also financially damaging. I cannot emphasize enough how disappointing and unprofessional PG Glass has been throughout this entire ordeal.

I am profoundly dissatisfied with their services and will never consider using them again. Furthermore, I will make it my mission to share my story with everyone I know, urging them to steer clear of PG Glass. Not only are they grossly ***********, but they are also significantly more expensive than dealing directly with Suzuki itself. My experience with PG Glass has been nothing short of a nightmare, and I sincerely hope that others can avoid the same torment by choosing an alternative service provider.