1 Month, no response again

We reported our Shopfront window cracked, got quote, paid and since then nothing, i went to branch were i was promised feedback by the end of the day, nothing, countless calls, emails and attempts to find out remain fruitless. Call center and branch phones get dropped on my constantly, not the first struggle with them. In future i WILL go elsewhere....But still, they have my Money, and glass. Hope there is someone out there that cares, cos i cant find them. Ridiculously lousy service by multiple staff members.