Worst Service EVER

<p>A great brand, with a rich history...BUT THE WORST SERVICE I've EVER EXPERIENCED!!!! We bought our car on the 1st of June 2016, which makes the car less than a year old. The car stopped working, we called Citroen and because of so many cars in for REPAIRS at the TYGERVALLEY branch they towed the Car to the Cape Town workshop. Before starting with the repairs they mentioned my battery is OUT OF WARRANTY, the battery only has 6 MONTHS warranty (CAN YOU BELIEVE THIS NONSENSE) they then QUOTED me R3100 for a new battery, and that's what they need before checking what the actual problem with the car is. I then told them i'll buy MY OWN battery where i paid R1018 and took it to them, BEFORE purchasing the battery, i inquired about the specs of the battery (WHICH THEY GAVE) i then phoned in at least 4 times to confirm the battery number, they insisted it's 640, despite REPUTABLE companies saying it should be either 628 0r 646 for the C$ CACTUS or any other C4. Now PLEASE NOTE my car has a warranty expiring in June 2019, i had to HIRE a car because they REFUSE to give us a COURTESY car, i hired the car, called RIYAAD (SERVICE CENTRE MANAGER of CITROEN CAPE TOWN) again this morning to confirm the battery size and he once again said it's 640. Now our car has been there since the 8th May 2017, the service center doesn't have a battery to test if it's the battery, they were pressurizing me to buy this 640 battery, which i did, i then bought it TODAY because RIYAAD wasn't taking calls on the 10th May according to the receptionist, this morning i handed the battery to him, he said it's cool i can leave they will sort out the car, only to call me a few minutes later after i was on my way to return the hired car to say: ITS THE WRONG BATTERY, what should they do? Now after refusing us a COURTESY car, making us driving up and down for a 640 Battery, they threaten us with CHARGING for storage space. Remember our car is UNDER WARRANTY, 11 months old, BATTERY and ALTERNATOR packed up, getting ERROR MESSAGES on the monitor saying "BATTERY CHARGE FAULT: STOP THE VEHICLE" The vehicle eventually stopped itself, and would NOT START. This has been the WORST CUSTOMER SERVICE WE EVER RECEIVED!!!! Even after EXPRESSING OUR DISGUST, This Citroen team still has this NONCHALANT attitude. So before purchasing PEUGEOT/CITROEN make sure of the deal you getting and PLEEEEEEASE READ ALL THE NEGATIVE REVIEWS. It by far outweighs the Positives!!!! NB: Before writing this we have explored other options, including CALLING THEM to express our disgust, sent them inbox messages</p>