Wesley at Peugeot Centurion is adding more woes to the ailing peugeot after-care

After driving my sister's 2007 Peugeot 207 for the past 7 years, I have been in and out of repair shops between Menlyn and Hatfield, each time being done one over. I had to repair a cam-belt twice in a space of a year. I eventually found solace in Peugeot Centurion after my clutch went defunked twice in a space of 6 months. Peugeot Centurion brought some hope in the brand, which saw me purchase a second hand ********** model. It came with one key so I decided to order one from my favorite dealership. BIG MISTAKE!! Wesley took my order in October 2018 and promised me that the key will be delivered in 10-15 working days. Needless to say, I am still waiting. I have kept calling Wesley and his excuse was that there are issues with Head Office as he has always been sending e-mails to them to ask for my key. I eventually requested a quote from Peugeot Hatfield for the same key and requested that Wesley refunds my money so I can place an order elsewhere. He told me that the refund cannot be processed because the key is a unique item and therefore cannot be refunded, but I do not have the key, and I have been waiting way longer than the 10-15 working days, so it is only fair that he refunds my money. CUSTOMER CARE response According to customer care, Wesley had inputed a VIN number in an incorrect place hence the order was never processed. She had promised to give me feedback by monday the 11th, but I was the one who called and I am told the order is being re-done. Now, if Head Office can recognise now that Wesley had not filled in the order correctly, what was so difficult in telling him so? Why should I be the one to suffer for someone's incompetence? Worse still he never responds to my e-mails. The lady at call centre also makes promised that she can never fulfil so I still don't know when I can expect my key.

Peugoet, you already have a bad reputation when it comes to after sales care as is, but the nonchalant way you handle queries from your call centre to your empty Hellopeter responses does not help your situation... And do not respond to this query if you are anyway not gonna assist me with anything!! This is just for the greater public to know what they are dealing with.