SM
Sholeen M

1 reviews | Active since Apr 2016

18 Apr 2016, 15:10

WARRANTY

Good day,<br> <br> I have a Peugeot 107, the car is just over a year, when I reached 10 000km - I called Peugeot Fourways to have my car booked in, I was advised that the 10 000km service is no longer done, the car was booked in at 20 000km, having want to book the car in at 30 000km, i requested a quote - which was never received, the car is now just over 31000km, last weekend, driving home from Durban, the car broke down, it has been towed to the Pietermaritzburg branch, I am told the engine needs to be replaced - however the warranty application has been declined due to the service history, I have furnished Peugeot with all email correspondence since I have dealt with Peugeot SA via mail regarding the service of my car, I find it disgusting that such a big company will try and worm their way out of taking responsibility to replace my engine under warranty due to the fact that according to them the car was not serviced at the correct times, it is no fault of the client that Peugeot does not have the same information across all branches, now I am being held responsible. Peugeot should be held accountable - the brand is effortless is being fair to their clients, HIGHLY DISGUSTING!!!

0
Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply18 Apr 2016, 16:40
Official
Hello SholeenMoodley,

PCSA is aware of your complaint, kindly be advsied the Case Manager will contact you soonest to discuss further. Please note that we are in communication with Peugeot PMB, feedback will be granted.

Thank-you
PCSA Customer Relations