Waiting for over a month to get replacement part at Citroen dealership

I am a concerned customer that is highly inconvenienced by the inability of Peugeot Citroen South Africa to timeously get parts to their dealerships. My Citroen C4 has been standing at the Hatfield dealership from the 25th of January 2018 up until today which is the 26th of February 2018.

I decided to phone the customer service center today on ***after I came from the Hatfield Citroen dealership only to be once again told that they could not trace the part.

A gentleman by the name of Bekhi took the call and assisted me, he listened to my complaint, phoned the dealership and got back to me within a few minutes explaining that he traced the same part to another dealership and that Hatfield Citroen would send someone to fetch it (hats off to Bekhi).

Peugeot Citroen South Africa, please give better support to your dealerships so that us, the customer, don't have to wait for a part longer than a month. It is highly inconvenient and caused me a lot of extra expenses and unnecessary time and frustration.