Utterly disgusted by the lack of accountability

I'm utterly disappointed by the service I received at Peugeot William hunt midrand. I took my vehicle for service on the 28/06/2024. My vehicle went in for the 60000 km service. Upon collection I was told that the lever to open the bonnet from inside my car is broken. I advised my service advisor Oliver that I have never opened my bonnet so it cannot be that I broke the lever. He was adamant that I came with the vehicle broken. The place where the lever broke is quite visible in the car so there is no way that I ddnt see that. I rated the service 1 and that when I was called by him with such arrogance telling he will not pay for something they did not break. I informed him that this is not the first time that I took my car for service as I had recently taken my car to the Rivonia branch and they never told me about a broken lever in my car. I was issued with an invoice of R3000 that I know need to pay to fix this lever. Mind you, I'm driving with a car that I cannot open the bonnet if I need too. Prior to all of this I had never ever opened my bonnet. I'm actually disgusted by the arrogance and lack of customer service I recieved today.