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Farzana N

1 reviews | Active since Jan 2015

27 Dec 2016, 13:13

told my parts where replaced but the item remains broken

<p>I bought a peugeot RCZ from Peugeot Northcliff last year in October. there was an issue with the back light within the first month,so they booked it in to replace it. when it was returned to me, a ***** that held the back bumper was missing and while driving on the highway my bumper falls off. it took 2 months and perugeot northcliff replaced it. then i was told that my clutch needed replacing and it was done in Feb 2016 but when i got it back the cars clutch kept making a loud noise on an incline. then it went in again for a service in August this year when i complained that the PDC was broken and the car keeps needing coolant to be filled on a daily basis. i was told after that service that the PDC was repaired and the coolant pump was replaced. within the day of using my car after its service, both the pdc was not working again and the car required coolant to be topped up again. i called peugeot to ask for proof that those parts including the clutch were replaced or repaired and have not received it to date. i also have not had my coolant pump or pdc repaired and now my car requires coolants to be filled every two hours. Peugots are not the cheapest cars to maintain and if something more serious goes wrong with my car due to Peugeot northcliffs inefficient work done on the car, i will hold peugeot personally responsible. my car is just a year with me and i have had to take it in 3 times and have to take it in again.</p>

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Replies (2)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply28 Dec 2016, 11:52
Official

Good day Appie Naicker

Peugeot South Africa acknowledges receipt of your below email regarding the service you received from Peugeot Northcliff, and would like to apologize for all the inconvinience caused to you.

Kndly will you grant a Case Manager to investigate this matter, and feedback will be given to you

Thank-you

Bhekie Hlongwane

Customer Relations Manager

Peugeot Citroën South Africa

***/ ***

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Farzana N's update28 Aug 2017, 20:39
Reviewer Update
the dealership and Peugeot SA have tried to assist me since my post on hello peter by having the car go in for repairs. This is not a special favor as the car is under warranty and having it repaired is apart of the process. The clutch was replaced at Northcliff and then again within a space of months, the clutch needed replacing again which was done at Fourways. This took a few weeks and I was without a vehicle for this time. The car was returned to me and within days, there was a loud knocking noise. The car was booked in again and found to be in need of a new gear box. this went on for almost two months and for only half of this time, I was given a courtesy vehicle. The rest of the time I was immobile and this impacted my work function. Then my car was fixed and upon loading the vehicle onto the back of the flat bed, the tyre was ********** and the car front bumper scratched. Fault is on the part of Mayfair Gearbox. The tyre was replaced which caused a further delay. The scratch is yet to be repaired, but again I will have to book my car in with Peugeot and leave it with them for however long is necessary. Three days after the most recent repair, 24 August to be precise, I was driving on the highway and a loud knocking noise started again. This noise is the very same noise the car was booked in for , two months ago and now I am told it needs to be booked in again. After my nightmare with owning this car, I decided when I got it back, I would sell it and start over as I cant afford this issue any longer. However the car is broken and can not be sold. The warranty will expire this year and the car will be my liability. I expect a better solution now or I will take legal action to have Peugeot take their car back and allow me to move on. Peugeot is a brand that people should avoid if they wish to make wise financial decisions.