Terrible service from Manager

my remote key fell and broke in to pieces. I went to Peugeot with the broken pieces to find out if they could fix the key in any way. Melissa the sales person told me that i must order a new key and that it would take 10 working days. After almost 2 months, with various visits to the shop as well as phone calls, the manager informed me that the key has been ordered but with the wrong Vin number and if I still had the front part of the key that they can fix it in a days time. Again after numurous attempts and R1160 later they promissed to come out or send Louws Keys and then we must pay for the extra charges. Again we went in to the shop and spoke directly with the manager, whom sarcasticly laughed in our faces when we told them that we are not going to pay for the extra charges , because the key that was ordered , was never delivered! So they were suppose to come out today to remove the lock from the door for the new key, and we needed to phone again and ask when they were coming, his answer was \oh I forgot"! They came out and just phoned me now"