Terrible service

We ordered and paid for a part nearly two months ago it arrived within 4 weeks only to get a call asking if we want the good or bad news. well there wasn't good news the part arrived damaged. We then told them to re-order and when we called to ask if the part had arrived they said that we told them not to re-order. this makes no sense if we have already paid for the part and need the part so that we can use our vehicle. so obviously we get upset and no one can help us.<br> The dealership principal told us we should deal with head office because they useless and it is out of his control , so much for backing the company you work for. So all they do is shift the blame and badmouth their own company that employees and pays them.<br> So we are still waiting and our vehicle is still standing.