dD
divihill D

1 reviews | Active since Feb 2017

16 Feb 2017, 01:57

Terrible customer service from Peugeot after buying a BRAND NEW CAR from them!!!

<p>After the purchase of a brand new Peugeot 208 GTI from a Peugeot dealership in Nelspruit at the end of April 2016.</p> <p>7 Months later after purchase I find out the start date of the warranty & service plan of the car is back dated to the 17th of December 2015!!! The salesman never advised about the warranty has been back dated by 5 months. the implications of this meant that the car needed to be serviced 5 months before the car was due (well from what i thought) and the service had to be done irrigardless the car had reached the service mileage.</p> <p>I laid a complaint with Peugeot customer care about the warranty being back dated so far back from date of purchase. I spoke to 3 consultants who all failed to assist (Ntombi, Lenox, Keron) over a two week period, and I kept asking to speak to a manager who seemed to be always busy to take my call and finally I spoke to Jermaine(manager) thinking i will get a solution which i never got instead she was defensive and failed to even show empathy after I have been calling her customer care department back and fourth. I have sent emails to get clarity, a way forward and two weeks later i am still waiting for a response and a solution. Worst service ever!!!!!!!!!!!!!!Customers shouldn't treated like this.</p>

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply16 Feb 2017, 10:20
Official

Peugeot Citroen South Africa acknowledges receipt of your complaint and the telephonic feedback granted to you. As per your feedback you were advised that you have purchased a pre reported vehicle. Apologies for the inconvenience caused.

Thank-you

Peugeot Citroen South Africa