1 reviews | Active since Feb 2017
Terrible customer service from Peugeot after buying a BRAND NEW CAR from them!!!
<p>After the purchase of a brand new Peugeot 208 GTI from a Peugeot dealership in Nelspruit at the end of April 2016.</p> <p>7 Months later after purchase I find out the start date of the warranty & service plan of the car is back dated to the 17th of December 2015!!! The salesman never advised about the warranty has been back dated by 5 months. the implications of this meant that the car needed to be serviced 5 months before the car was due (well from what i thought) and the service had to be done irrigardless the car had reached the service mileage.</p> <p>I laid a complaint with Peugeot customer care about the warranty being back dated so far back from date of purchase. I spoke to 3 consultants who all failed to assist (Ntombi, Lenox, Keron) over a two week period, and I kept asking to speak to a manager who seemed to be always busy to take my call and finally I spoke to Jermaine(manager) thinking i will get a solution which i never got instead she was defensive and failed to even show empathy after I have been calling her customer care department back and fourth. I have sent emails to get clarity, a way forward and two weeks later i am still waiting for a response and a solution. Worst service ever!!!!!!!!!!!!!!Customers shouldn't treated like this.</p>
Peugeot Citroen South Africa acknowledges receipt of your complaint and the telephonic feedback granted to you. As per your feedback you were advised that you have purchased a pre reported vehicle. Apologies for the inconvenience caused.
Thank-you
Peugeot Citroen South Africa
Peugeot Citroen South Africa acknowledges receipt of your complaint and the telephonic feedback granted to you. As per your feedback you were advised that you have purchased a pre reported vehicle. Apologies for the inconvenience caused.
Thank-you
Peugeot Citroen South Africa
