KG
Kovilan G

1 reviews | Active since Jan 2018

10 Apr 2019, 09:10

Stay Away from Peugeot! Terrible service and poor workmanship!!!!

I have a 2017 Peugeot 2008 GT line, driven for just over 1 year and currently on 39000kms... still under warranty. On Sunday 07 April 2019 it left me stranded at the mall, Engine Fault: Need repair warning flashed up on the dash and it would not start, this is very strange for practically a new car. Called Peugeot emergency services and the car was towed to Peugeot Pinetown. Now this is the expensive problem I have... Peugeot South Africa refuse to give me a courtesy car for me to get around. I have been paying R226 per Uber trip to get my pregnant wife and I to work and back. My kids have to stay at home and have missed 3 days of school because of this. Now I understand that these faults happen but none of this is my fault yet i am paying the price for it. I spoke to Belinda from customer service who was very rude to me and she says this not Peugeots fault and they can not provide me with a courtesy car because the part that needs replacing is available locally??? I then told her if you can not provide a car for me you would need to reimburse me for my travelling costs which she blatantly said NO! We will not! when i asked why? she could not give me an answer. Now it is Wednesday 10 April 2019 and I am not sure when my car will be available and when my kids can go back to school! But I must give credit where its due and thank Nicole from the service department @ Peugeot Pinetown for going above and beyond to keep me updated. Peugeot SA im afraid you are losing a lot of clients because of your terrible service and poor workmanship!!!!

Kovilan Govender

0
Replies (3)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply10 Apr 2019, 11:20
Official

Peugeot Citroën South Africa acknowledges receipt of your Hellopeter complaint, apologies for the inconvenience and frustration caused. 
Feedback will be granted soonest. 

Thank-you
PCSA Management 
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Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply10 Apr 2019, 12:30
Official
Please be advised the dealership has received the required parts - repairs are in progress, feedback will be granted later today. 

Thank-you
PCSA Management 
*** 

Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply07 May 2019, 08:22
Official
Thanking you kindly for allowing Pinetown to assist to the best of their ability.  We are pleased to hear that your complaint is resolved - Case ***

Thank-you
PCSA Management 
***