Shocking Service from Peugeot Northcliff

I am at a loss for words when it comes to expressing my disappointment with the Peugeot dealership in Northcliff. I took my peugeot RCZ in for minor repairs in November 2019 and I only got it back in March 2020. I am a salesman by profession and this means that a car is a necessity. I had to wait for four months! For me to get my car back. And during this waiting period I was not communicated with regarding the progress of the repairs, etc. I had to phone the dealership numerous times just to obtain a simple update. Secondly, The consultant that I initially dealt with decided to resign during this process and I was not made aware of this, I had to call in to find out. Thirdly, The least that could have been communicated to me was the estimated completion date of my repairs, which I seriously struggled to get out of them. Lastly, When I dropped my car off for repairs, I mentioned to the consultant that the leather flap on my dashboard was rolling up, if they can please place it back. She agreed to this request. 4 months later, without any update from the dealership, I give them a call just to receive some sort of progress! The lady answers the phone and says "Oh! I thought so and so communicated with you already! Your car is ready!". Being in shock and out of words, I just hung up. When I finally went into the dealership, I found that the leather on my dashboard was not put back and in addition, no appologies whatsoever was offered.

This is the worse service level a dealership can offer. I will never go back there again. They just do not respect or have the decency to communicate with their clients. I will sell my peugeot and move to another brand that will give me the service level a client should receive. It is not too much to ask for. Do not underestimate your clients.