JP
Jeremy P
1 reviews | Active since Apr 2018
18 Sept 2018, 16:14
Shocking service by PCSA - the dealer and the owner and inconvenienced and the owner loses money! Let's start a class action against PCSA
The quality of my car, a Peugeot 208 diesel, is very good and the service really used to be good. BUT, since the takeover by a local organisation the service is worse than bad when it comes to getting parts. My local dealer tells me some customers have been waiting for a year.
The consequence of this is that the customer is inconvenienced and the resale value of the vehicle is reduced because the problems are widely known. Does PCSA care? Apparently not!
If anyone would like to join me in a class action against the local PCSA please let me know. I would like to sue for inconvenience and loss of resale value.
Helpful (0)
Replies (1)0
Replies (1)Peugeot Citroen South Africa's replyOfficial
21 Nov 2018, 16:23Peugeot Citroën South Africa is aware of your complaint - apologies for the frustration and inconvenience caused.
Please be assured the Parts delayed is sincerely regretted - we are pleased to hear that this parts delay was resolved. Once again we would like to profusely apologise. Reference number case ***.
Thank-you
PCSA Management
Please be assured the Parts delayed is sincerely regretted - we are pleased to hear that this parts delay was resolved. Once again we would like to profusely apologise. Reference number case ***.
Thank-you
PCSA Management
Peugeot Citroen South Africa's reply21 Nov 2018, 16:23
Official
Peugeot Citroën South Africa is aware of your complaint - apologies for the frustration and inconvenience caused.
Please be assured the Parts delayed is sincerely regretted - we are pleased to hear that this parts delay was resolved. Once again we would like to profusely apologise. Reference number case ***.
Thank-you
PCSA Management
Please be assured the Parts delayed is sincerely regretted - we are pleased to hear that this parts delay was resolved. Once again we would like to profusely apologise. Reference number case ***.
Thank-you
PCSA Management
