tT
tracey T
1 reviews | Active since Jan 2016
11 Apr 2016, 14:51
Shocking customer service from Peugeot
In December 2015 my car was booked in for a repair. During which they accidentally broke a fully functional mechanical part. They informed me that they needed to order this part from France. They provided me with a temporary solution until part arrives. During this time my warranty expired.They eventually phoned saying the part arrived and booked me for a service on the of 11th April 2016. Due to the delay the temporary solution has caused additional failures which is a direct result of their negligence during the initial repair. <br> They now expect me to pay for all the mechanical damage, which i think is completely unacceptable and extremely poor customer service from the the part of Peugeot.
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Peugeot Citroen South Africa's replyOfficial
11 Apr 2016, 17:27Hello sambjl608,
Your Hellopeter complaint is noted. Apolgies for the inconvenience caused. Kindly all Customer Relations the opportunity to address your complaint, therafter factual feedback will be granted.
Thank-you
PCSA Customer Relations Manager
Your Hellopeter complaint is noted. Apolgies for the inconvenience caused. Kindly all Customer Relations the opportunity to address your complaint, therafter factual feedback will be granted.
Thank-you
PCSA Customer Relations Manager
Peugeot Citroen South Africa's reply11 Apr 2016, 17:27
Official
Hello sambjl608,
Your Hellopeter complaint is noted. Apolgies for the inconvenience caused. Kindly all Customer Relations the opportunity to address your complaint, therafter factual feedback will be granted.
Thank-you
PCSA Customer Relations Manager
Your Hellopeter complaint is noted. Apolgies for the inconvenience caused. Kindly all Customer Relations the opportunity to address your complaint, therafter factual feedback will be granted.
Thank-you
PCSA Customer Relations Manager