Service workshop incompetency

The service department is less than ***********.

My car was towed into Peugeot Northcliff on Saturday, 22/05/2021, upon arrival, no confirmation was sent to me, requiring me to use Tracker to find the dealership my car was sent to. On Tuesday, 25/05/2021, I decided to make the first move and call Peugeot to ask for a diagnosis or at least an update, they were unable to give me an answer as they were still busy with other cars. Wednesday to Saturday (26/05/2021 to 29/05/2021) I called at the end of business each day only to be told that my car is being worked on. I am aware that a diagnosis does not take 4 days and I kept checking tracker. According to tracker, my car was moved out of the building every morning, and moved back into the building in the evening (the ignition would be on for 3 to 4 minutes at a time), so I was aware that my car had not been worked on. On Monday morning, 31/05/2021, when I again had to call and ask for a progress report, I was told their diagnosis machine could not connect to the car and it would be sent to Williams Hunt Roodepoort by the end of business, when I checked my tracker that evening, my car was still in Northcliff, I then called on Tuesday, 01/06/2021, and the lady said she will send it to Northcliff once a driver is available. As you can tell, I was very patient with Peugeot Northcliff, so I decided to organise space for the car at Williams Hunt The Glen, and I fetched the car on the evening of 01/06/2021. When I fetched my car the lady expected praise for having washed my car, had no regard for the inconvenience caused to me and gladly sent me away without remorse. Less than 24 hours after sending my car to The Glen, it has been diagnosed and fixed. Peugeot Northcliff kept my car for 9 working days without a mere diagnosis for an issue that was fixed in a day. To say this place is *********** is the largest understatement. Do Better.