Senior citizen left stranded on side of the freeway due to Citroens negligence

<p>On July 6th 2016 I booked my mum’s Citroen C2 2006 model into Citroen Pinetown/Peugeot for a full service. Her car has been paid off for a few years now so she has been servicing the car at a local mechanic. I wanted to pay for a major service at Citroen as a 70th birthday present for her, and I wanted to get the car back to top shape (Citroen standards). When I met with the technician, I explained that I would be paying and he is to leave no stone unturned. I asked for a major service and a full diagnostic test, I wanted to know everything that the car needed replaced. I also asked him to reconnect the fog light (wire was loose). When I arrived in the afternoon, he said the car was ready and provided me an invoice for everything he replaced. The service came to +- R5000 including extras. He gave me a list of things that needed replacing, but they did not have parts for. The Clutch kit was not one of the items he listed. I was happy that she was driving a sound car now. 2 weeks later when the heavy rains hit Durban and my mum was on the roads, her car would not select gears and she was stuck on the side of the road. A 70 year old, stranded. Miway (her insurance) assessed the car and said that it was not water damage but a mechanical fault. SO they refused to repair the car for her and she had to have the car towed to a mechanic close by for replacing the clutch kit. This car has 43 000 km on the clock. Why in God’s name would Citroen not pick up this issue. Here is a 70 year old, now out of pocket, due to your negligence. She could have been in grave danger on the side of the road on that cold rainy night due to your negligence Citroen. Do you not care about the safety of your drivers? Please explain yourself!!</p>