SK
Sandile K

1 reviews | Active since Jun 2019

15 Jan 2020, 19:45

Selling used parts.

I bought a temperature sensor for my Peugeot 206 1.4 hdi from Peugeot Fourways. I bought the part over the phone since I stay in limpopo and I paid for it electronically. After the payment was done, I sent the proof of payment to the salesman and he confirmed that he received the payment. I then arranged with a courier service to go and collect the part for me and send it to me; the part was safely delivered to me.

On arrival I inspected the part and noticed that the packaging for the part was tempered with and that staples were used to seal it. The sensor had a dark residue on it which indicated that it had been previously used.

I am very unhappy with the service that I received from Peugeot Fourways and the inconvenience that they have caused me.

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Replies (2)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply17 Jan 2020, 09:07
Official
Peugeot Citroen South Africa acknowledges receipt of your Hellopeter complaint - apologies for the inconvenience caused.  Please award Customer Relations the opportunity to contact you to discuss further. 

Thank-you
PCSA Management
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply28 Jan 2020, 11:52
Official
Thanks for your confirmation Sir, Dealer confirmed the part supp**** was not used, this was explained via the Service Manager.  Apologies for the inconvenience caused. 

Thank-you

PCSA Management