****med or misunderstanding

My experience with this dealer has been expensive and frustrating for 2 years. In 2019 my engine was repaired for close to R60k soon after my annual service and I was advised that the fault is not part of service therefore could not be detected for this service I had paid cash for this service. I then bought an external service plan with Warranty solutions (amazing company) in 2020 they conducted my service without issues. In 2021 I took my vehicle in for a service on the 25th of March upon fetching it I was told I had to pay for the service, the consultant started arguing with me saying I didn’t let him know I had a service plan, the next day the 26th he called me telling me my plan had been cancelled, I then called the service provider and they confirmed my plan was active and had not been contacted. I made a 3 way call back to Peugeot with the service provider and spoke to Charl whom has been assisting me from as long as I can remember with my after sales services at Peugeot. He advised me that he had quoted vin number and my ID and the service plan provider confirmed I had cancelled in July of 2020. The troubling part is he then tells me he called an incorrect provider, I had never had any dealings with that company how did they have my details down to the point of cancellation, was I being ****med here? Was it the first time? Anyway my service provider paid and that was resolved. Exactly a week later 1st of April my car shows faulty engine light. I got it towed to Peugeot Tygervalley so the entire Easter weekend I re**** on Bolt to get around. On Tuesday the 6th of April I received a call advising me they had my vehicle and I will be advised on fault. Charl called me and told me they have not detected the fault but he will let me know the next day, he did not. I called on Thursday the 8th and told my spark plugs were faulty to my surprise how could this be since my car was in for a service. Basically I was told they didn’t change the spark plugs on this service. I called the service provider warranty solutions and spoke to Ayooba Kajee he was extremely helpful. I told him the issue and he advised what was paid by the company. He was worried about me and he called Peugeot he was not pleased with the knowledge of the person we had been dealing with. Fortunately he managed to resolve my problem and Charl was in the biggest hurry to seal the deal and make me pay R2800 diagnosis, labour and parts. Why should I pay a diagnosis fee when the car had been in service in less than a week? I spent money on Bolt to get to work and take my son to school and for what the error that was made by Peugeot. I don’t really blame Charl van Eyssen he doesn’t work on the car he is just the messenger. I think I have been ****med by Peugeot since 2019 and honestly feel if this is how their after sales service is then buying a Peugeot against everyone’s advice has been the most expensive mistake I’ve made so far!