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Palesa M

1 reviews | Active since Jan 2014

19 Apr 2016, 15:50

Putting my life in danger?

So i take my car into service, ask for the breaks to be checked. Car goes in to be serviced and i collect. Lady who does service review calls me and I inform her that I'm not happy as my breaks are screeching a week after bringing the car in. She then informs me that there is no record of my breaks being checked? Really! After i specifically asked...I get transferred to Angie, the lady who assisted me to book car in on the day of the service. I ask her about the breaks being checked and she frantically tells me that the note wouldn't have been on the report. I ask how would i know that the breaks where actually checked as she did inform me, when collecting the car, that the breaks where ok and only dusted as it could have been the. She told me she would call me back...I am still waiting a month later. When i call and ask for her, phone rings and get no response. I'm not sure what to make of this! <br> Peugeot! Angie? I need answers... <br> I'm really not happy about this because I'm always informed that breaks are an important thing to check but when I ask for it...dololo? <br> Angie, im still waiting for your call...where my breaks checked or not? If yes, please, i want the proof!

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply19 Apr 2016, 16:25
Official
Hello Palimo,

PCSA acknowledges receipt of your Hellopeter complaint, please allow Customer Relations the opprotunity to liaise with the said dealership thereafter feedback will be granted via the Case Manager

Thank-you
PCSA Customer Relations