Hellopeter
Share Your Experience
MM
Morné Marx

1 reviews | Active since May 2019

14 May 2019, 16:40

Poor communication with regards to parts ordered

Our Peugeot 5008 needs repairs and it was booked in, quote received and payment done.

I was told that they are only waiting on 1 part and they will get back to me with an e.t.a.

I had to constantly call them to find out of the status. After numerous phone calls, I found out that they need more than 1 part... Now, some of these have arrived, but 1 is still short (Tappet gasket cover). I am still without a car and they cannot provide a "courtesy vehicle".

When I asked when they will get this part, they could not give me a date. Can someone PLEASE follow up with your parts procurement and get a date as to when this part will be available?

Thanks

0
Replies (4)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply15 May 2019, 09:15
Official
Peugeot Citroën South Africa acknowledges receipt of your Hellopeter complaint, Customer Relations will contact you soonest to address accordingly. 

Thank-you
PCSA Management 
***
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply15 May 2019, 09:17
Official
Please refer to the email directed to you via Customer Relations this morning, please grant your contact office / cell number as we would like to fast track your complaint Sir.

Thank-you
PCSA Management 
***
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply15 May 2019, 14:20
Official
Good afternoon Mr Marx, please be advised Customer Relations has resent you this morning's email.  Please respond accordingly as we would like to intervene in the correct manner. 
Reference number Case ***

Thank-you
PCSA Management 
***

Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply16 May 2019, 09:35
Official
Good morning Sir - please note Customer Relations is awaiting your feedback regarding the  emails sent to you. 

Reference number Case ***

Thank-you
PCSA Management 
***