Poor communication and poor judgement and poor repair techniques.

On the 6 May 2019 I brought my car in at Peugeot Mhlanga for a diagnostic because the car was making a louder sound than usual on start up. I also explained to Mohammed that I was filling water more than I normally do however there was no visible leaking.

They did the diagnostic. Claim was submitted on the 14th May 2019. It was determined by the technician that the thermostat needed to be replaced. Claim was approved and vehicle was repaired or so I thought.

When I arrived to pick up my car I checked the car I noticed that the car was overheating and they had put water in the anti-freeze tank. I told Mohammed and he got one of the guys to take the car back to the workshop and emptied then filled with anti-freeze. I took the car home and that same evening while travelling to hospital to visit a friend a warning light came on, engine fault. I called Mohammed that evening and we had words as I was extremely upset that I was in this predicament after 6pm on the freeway.

I brought the car back to the dealership they did a post diagnostic and found the same fault that was initially displayed. I now started thinking that the technician had diagnosed the fault incorrectly. The diagnostic now showed them that it was the turbo sensor.

Question 1, If a package was compiled showing the recall part why the technicians fail to confirm and execute the replacement of this part?

So the car was taken in and again we started the process of repair this time it was the turbo sensor, and when I left the fault came on again. This time I was told the technician is unaware of how to clear the fault because he is not the master technician, the technician who was doing the test said he just deleted the fault. The "master" technician refused to come out and do the diagnostic test. So I left with the car waiting for the availability of the "master" technician.

Question 2: If technicians are not s****ed why are they dealing customers and their cars?

Then I was informed that the dealership was sold and software issues so I waited for them to give me a time to bring the car back. On the 24.07.2019 I brought the car in left it there. I waited the entire day to get feedback on a diagnostic test that takes approximately 20mins and lo and behold the same fault appears.

So I requested the manual stating the code and the fault which I have not yet received to date.

26.07.2019 I get a call from the warranty clerk, she tells me that there are corroding wires when I questioned her on the wiring she did not have any answers and was told the technician would call however I have received no such call to date.

30.07.2019 I went to the dealership and sat down with the Dealer Principle I told him what was going on. He got the Service Manager and Mohammed in his office and we discussed. It was agreed that they would attend to my concerns and ensure that the car would be sorted. I was asked to come in Friday and pick up the car.

02.08.2019 I went back to the dealership to pick up the vehicle. I drove to Gateway and the car engine repair light came back on, this time it was beeping continuously. I called Mohammed and told him I'm bringing the car back. I asked for the print out of the diagnostic test , I was given the test print out from 14.05.2019. I made a request for another diagnostic test to be conducted in my presence with the master technician. This is the first day I met the "master" technician Marlin. He plugged the diagnostic in and now a new fault is picked up. When I questioned him regarding the fault he said, He did not touch the car. The fault came up because the car was standing.

Question 3 : Did my car sit at the dealership for 10 days without anyone attempting to resolve the problem? Question 4 : Under who's instruction did the warranty clerk call me if Marlin said he did not work on my car? Question 5 : Why can he not locate the problem and fix it?

So I leave again without my car. They say that it will be ready at the end of the day. I get a call later from Mohammed asking me to let them keep it for the weekend and he gave me his word it would be sorted by Monday.

05.08.2019 I get to the dealership and its late. Mohammed gets one of the other guys to do the diagnostic test and the very first fault which was picked up in May appears on the fault reading. No sign of Marlin, he refused to come out , he did not speak to me. Mohammed said I can take the car, I refused. Naturally I'm highly frustrated and without my car. The Service Manager came out and gave me his word that the car would be sorted out. However this bad service has really left a bad taste in my mouth for this dealership.

Question 6 : Why is the feedback to the customer so bad? Question 7 : Am I being undermined because I am female?

From day one I've had to deal with poor communication and poor judgement and poor repair techniques. I'm not happy at all with the service and ability to resolve the problem. This battle of resolving an issue has inconvenienced me immensely. I have run out of leave at work because of all the days I have left to supposedly pick up my car only to bring it right back again. It has inconvenienced my family, I am using my dad's vehicle which means they have to juggle responsibilities to accommodate me. I have had to ask people for lifts on some days. I have incurred additional costs having to Uber some days to work. My partner had to take off from work on one occasion to bring the car in. Dealing with Peugeot Mhlanga has been an absolute nightmare.

Question 8 : Who will subsidize for all the leave and money I have lost?

My car is serviced to date and I have an extended warranty on my vehicle. I own a Peugeot, I took it to a Peugeot Dealership, to people with Peugeot specific s****s yet they cannot sort the car out? My car has been up and down to this dealership since May it is now August and the very first fault still pops up on the diagnostic test???

Question 9 : Why is no one confirming work done? Question 10 : So I would like to know what must happen now?